Tenant Hub
Report a Repair
Something not working in your accommodation? Let us know and we'll get it sorted. All repairs are taken seriously and responded to according to priority.
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Emergency? Do not wait — act immediately.
Gas leak: call 0800 111 999 (National Gas Emergency). Flood or structural danger: call 999. Fire: evacuate and call 999. Out-of-hours urgent repairs: call Cube Housing on 0121 751 2260 — leave a voicemail and we will call back as soon as possible.
How to report
You can report a repair in any of the following ways. Please include your name, your address, a description of the problem, and whether it is affecting your safety or ability to use your accommodation normally.
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Call us
0121 751 2260 — Mon to Fri, 9am–5pm. For out-of-hours emergencies, leave a voicemail and we will respond as soon as possible.
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Email us
hello@cubehousingservices.com — use the subject line "Repair Request" and include your address and a description of the issue.
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Message us on WhatsApp using the button in the bottom-right corner of the screen. Include your address and a photo if it's safe to do so.
Response times
Urgent — within 5 working days
Issues that affect your comfort or use of the property but do not pose an immediate risk (e.g. partial heating loss, leaking tap, broken window handle).
Routine — within 28 working days
General wear and tear or non-urgent issues (e.g. minor plastering, re-decorating, minor joinery). We will agree a convenient time with you.