Tenant Hub
Help & Support
You are never alone at Cube Housing. Whatever you are going through, there is always someone you can talk to — within our team or through a trusted external service.
Talk to your support worker
Your first point of contact for any difficulty is always your dedicated support worker. They are here to help with your housing, benefits, mental health, daily living, relationships, education and employment — whatever you are facing. Please don't wait until things feel unmanageable. The earlier you reach out, the more we can help.
Contact the Cube Housing team
📞 0121 751 2260 — Monday to Friday, 9am–5pm
✉️ hello@cubehousingservices.com
💬 WhatsApp — use the button in the bottom right of this screen
Emergency contacts
If you or someone else is in immediate danger, always call 999. For urgent medical or mental health crises that are not immediately life-threatening, the following numbers are available 24/7.
🚨 Emergency services
999
Police, ambulance, fire — immediate life-threatening emergencies only.
🏥 NHS urgent care
111
Medical advice and urgent care when it is not a 999 emergency. Available 24/7.
💙 Samaritans
116 123
Confidential emotional support for anyone in distress or struggling to cope. Free, 24/7, no judgement.
🧠 Crisis Mental Health
0800 915 9292
Useful external organisations
Citizens Advice Birmingham
Free advice on benefits, debt, housing, employment and legal issues. 📞 0800 144 8848
Shelter
Housing and homelessness advice and legal support. 📞 0808 800 4444 (free helpline)
Mind
Mental health information, support and local services. 📞 0300 123 3393 (Mon–Fri, 9am–6pm)
Refuge (domestic abuse support)
Turning Point (substance misuse)
Drug and alcohol support services in Birmingham. Visit turning-point.co.uk or speak to your support worker for a referral.